Built for the Shop Floor
When a machinist hits an alarm — they ask CHIP. Built by a machinist. For machinists.
Senior machinists are retiring. Green operators are struggling. Every piece of manufacturing software serves management — not the person at the machine.
Decades of tribal knowledge — alarm diagnostics, feed instincts, fixturing tricks — retiring every week. Nobody captures it.
Machinist hits an alarm at 10pm, nobody to call. They guess wrong. A $40K part goes in the scrap bin.
CAM, MES, ERP — all built for programmers and managers. Nothing for the person making the parts.
Real money lost right now in scrap, rework, and slow ramp-up time. The gap is already here.
CHIP is an AI co-pilot for CNC operators. When something goes wrong — an alarm, a bad part, a setup question — they ask CHIP on their phone and get a real diagnostic conversation.
Not a search engine. Not a generic chatbot. A senior machinist who asks the right questions in the right order, teaches the reasoning behind every answer, and gets smarter about your specific shop every week.
Built by a machinist. For machinists.
Alarm codes, bad parts, chatter. Asks the most important question first — not all 15 at once.
Greasy hands, machine noise. Voice input, photo upload, short sharp answers built for the floor.
Every answer includes the why. Not just the fix — the reasoning. Operators get better every week.
Machine files, tribal knowledge, post processors — private, encrypted. Only your shop has access.
CHIP has been validated by working machinists on real problems — the kind that cost shops time and money every day.
A former Makino field service engineer spent time actively trying to find errors in CHIP's reasoning across CNC milling diagnostics, feeds and speeds, alarm codes, and specialized EDM machine specifics. He could not trip it up.
"I'm really impressed with this. The explanation of why behind the answers is textbook accurate for the milling stuff. I haven't been able to trick it into giving a wrong answer at all."
— Former Makino Field Service Engineer, Active MachinistA St. Louis shop had an intermittent pallet clamp alarm on their Okuma 5-axis that stumped their own maintenance tech — requiring an OEM service call. A machinist described the symptom to CHIP and got the root cause, a full checklist, and a maintenance hand-off summary in minutes.
"It absolutely diagnosed the problem correctly. This was a problem we were having with our Okuma 5-axis a while back. The app got it right. Pretty cool."
— Verified Machinist, St. Louis ShopTell us about your shop and we'll get back to you within 24 hours.
Or reach us directly at chad@customiz3dsolutions.com